As an employer you need to be prepared to have to deal with a complaint from someone who works for you. More formally this is known as a grievance and it could be to do with their work, where they work or who they work with.
Often the best way to deal with grievances is for the line manager to have a quiet word with the employee to try and settle the matter during the course of a normal working day. However, if that doesn’t work, you need to take action to sort out the matter formally:
- stick to the Acas Code of Practice on discipline and grievance
- understand the basics for handling a grievance
- manage a formal grievance from investigating it through to deciding how it will be resolved
Acas have produced a step-by-step guide for managing a complaint at work. It is aimed at small firms and is broken down into the following sections:
Browse topics: Employment law