Distance and online selling

Distance selling - by phone, email, mail order catalogues or your website - can be far more cost-effective than selling face to face.

Distance selling rules apply to the sale of goods and services where there has been no face-to-face contact between the customer and your business.

When selling online to individuals you must provide certain information to them and ensure they agree to your terms and conditions.

If your business sells to individuals or businesses without meeting them face to face, you must comply with consumer protection regulations.