Topic overview

Using agents and distributors

Businesswoman against background of shipping containers at distribution hub

Marketing and selling directly to customers is not always the most effective way to grow a business. Building relationships with customers can take a long time and lack of capital can slow your growth.

Many businesses sell to distributors or work with agents who sell on their behalf. Another alternative may be to set up a joint venture or to franchise your business, allowing others to operate under your brand name. Whichever route you choose, you need to understand what is involved and make sure you have a clear agreement detailing how the arrangement will work.

Distributors and agents

Distributors buy your products from you and then sell them on at a profit. Distributors such as wholesalers and retailers are often used as a route to market for lower value products that are relatively easy to sell.

The distribution agreement should cover all the key elements of your relationship. These will include the distributor's territory and whether they have exclusivity, whether they can sell competing products, and practical issues such as delivery and payment arrangements.

Sales agents negotiate sales on your behalf, usually for a commission. Agents are often preferable if your products are high value, complex or bespoke. Key issues in the agency agreement will include what authority the agent has to act on your behalf and what rate of commission will be paid to the agent.

Key legal issues

Distributorships and agency agreements involve complex legal and commercial issues. For example, you need to consider what rights each party has to use intellectual property (eg trade marks) and the implications this could have.

Another key area that you need to consider and agree on is how the relationship will come to an end and how to make sure you are properly protected. For example, termination arrangements for self-employed agents may need special attention to avoid unexpected liabilities.

Complex rules on anti-competitive behavior also need to be taken into account. For example, requiring your distributors to charge a set price is likely to constitute illegal price fixing.

Legal advice will help you draw up an agreement that clearly sets out each side's rights and responsibilities and avoids any of the legal pitfalls.

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