Accidents, mistakes and misunderstandings can happen in any business. Sometimes these grow into full-blown disputes, and before you know it, you are facing a legal claim.
Being sued is stressful, time consuming and expensive - three good reasons for settling quickly (or better still putting in safeguards to prevent disputes arising in the first place). But unless you are clearly at fault, or fail to follow the court procedures correctly, the odds are in your favour.
1. First defensive steps
If you are served a claim form, follow these steps.
Consult your legal representatives
- It is usually worth seeking legal advice, even if only to ask about admitting liability and making a reasonable offer of settlement.
- A director or officer of your company can appear for the company.
- Directors and officers named separately as defendants may be personally liable. Establish whether you will need separate lawyers.
Act promptly, following the legal formalities to the letter
- You must respond within 14 days to a High Court or County Court claim.
- Otherwise, the claimant can obtain judgment in default against you. You automatically lose the case.
Decide what to do
- You can make an offer to settle, admit liability or defend the claim.
- It may make financial sense to settle, even if you believe the claimant has a weak case.
- If you win, you are unlikely to recoup all your costs. If you lose, you may have to pay most or all of the claimant's costs, as well as your own.
A formal offer to settle for part of the amount of the claim may settle the dispute
- This is known as a Part 36 offer.
- There is a good chance that the claimant will accept a compromise offer, rather than risk spending time and money pursuing a court case. It can save both parties significant costs.
- You may need to make a 'payment into court' if your ability to pay is in question.
- If the claimant later wins the amount you offered (or paid in) or less, the claimant will have to pay some of your costs.
Protecting the company
Simple precautions can minimise the risk of being sued in the first place.
Use written contracts which set out exactly what is agreed
Cover yourself against accident claims
- Make sure that working conditions and procedures are safe.
- Ensure that employees are responsible and use any protective clothing, equipment and systems provided.
- Check the company is adequately insured.
Use appropriately qualified and skilled employees and professional advisers
Keep books, records and accounts that comply with the Companies Act
- Failure to meet the requirements of the Companies Act can lead to criminal proceedings.
2. Admitting liability
If you are in the wrong, it is usually best to admit it, after checking with any interested parties such as your insurers. Even if you could use procedural rules to delay final judgment, you are likely to end up paying the claim - and the costs of the case.
You can agree to pay the full amount
- If you admit liability within 14 days in a claim for a specified amount, court costs will be a relatively small, fixed amount.
- If the claimant did not allow you a reasonable opportunity to investigate and settle the claim before issuing proceedings, you may be able to make the claimant pay the court costs.
You may be able to pay by instalments if the claimant - or the court - agrees
- Your offer must state how much each instalment will be and when the instalments will be paid.
- If you miss any payments, you may be required to pay in full.
You can admit liability but make a counterclaim
- For example, a customer might sue you for non-payment of an invoice for goods supplied, but you may wish to counterclaim for losses caused to you because the goods were defective.
You can make a reasonable offer
- Calculating a reasonable offer of settlement in a purely financial claim (eg for breach of contract) is relatively straightforward.
- Compensation for personal injuries is based on previous awards. Professional advice on current rates is essential.
- Unless the claimant agrees to accept the offer (or an improved offer) before or at the hearing, you will have to defend the case.
- If the claimant later wins the amount you offered or less, the claimant will have to pay some of your costs, provided you have paid the amount you offered into court.
Negotiations intended to put an end to the proceedings are not normally admissible as evidence in court
- For clarity, state that the negotiations are conducted 'without prejudice'.
- State this at the beginning of any conversation or any correspondence with the claimant or the claimant's advisers.
3. Defending the claim
Only defend the claim if you have good legal reasons for doing so, or if the claimant refuses to accept a reasonable offer.
You can ask for more details of the claim
- You can ask for specific answers to specific questions.
You must file a defence within 14 days of receiving the claim form
- Failure to file a defence may mean the claimant obtains a default judgment against you.
- The time limit is increased to 28 days if you file an 'acknowledgment of service'.
- State in detail why you dispute the claim. It is up to the claimant to prove their case.
- Only cover allegations which have been included in the claim.
- Put forward your own version of what happened, in full.
- You may include documentary evidence, such as copies of correspondence, witness statements and expert opinions.
Seek to reduce your costs
- Defence costs can be reduced if you can prove the claimant is partly liable.
- A partial admission may bring the claim into a lower track, reducing your liability for costs. See Which court track?
- Court fees are lower if the claim is issued in the County Court rather than the High Court.
- Agree as much evidence as possible with the claimant before the trial starts. If you fail to exchange information and documents before the trial, you may be penalised later by having to pay a greater share of the costs.
- Arguing it all in court is a waste of everybody's time.
In more complex cases, the best defence can collapse if you cannot afford the costs associated with the case
- Defending yourself may be an option in a straightforward case.
4. Which court track?
Cases are allocated to a 'track' depending on the amount involved
- Cases are allocated to a small claims track (claims of up to £10,000), a fast track (£10,001 to £25,000), or a multi-track (more than £25,000).
- Reasonably straightforward claims of more than £10,000 can be allocated to the small claims track, if the court and both parties agree.
- Claims for £100,000 and less (or claims up to £50,000 for personal injury) must be issued in the County Court. Claims for more than this can usually be issued in either the County Court or the High Court.
The small claims track and fast track both use standard, simplified procedures
- By contrast, the multi-track allows the court flexibility to use a variety of approaches, depending on the complexity of the case. Consequently, the costs in multi-track claims are generally significantly higher than costs on a fast-track claim.
- In a small claims hearing (only), you do not have to attend the hearing, provided you submit written evidence to the court and a notice of non-attendance at least seven days beforehand.
Observe all the legal formalities to the letter, including any deadlines you are given
- Otherwise, you may provide the claimant with valid grounds for obtaining a judgment in default against you, which means you automatically lose the case.
If you decide to defend the case, it is automatically transferred to your local court
The initial court process
A typical claim against you might follow these initial stages:
- The claimant and you try to resolve the dispute. You both exchange information explaining your own positions.
- The claimant lodges a claim form at the court. The court sends ('serves') the claim form, with a response pack, to you.
- You send ('file') an acknowledgment of service to the court.
- You file a defence, using form N9B or N9D.
- The court sends you an allocation questionnaire, to complete and return. This helps them allocate the case to the small claims track, fast track or multi-track.
- The court sends you a notice of allocation, allocating the case to a track.
- Thereafter the court fixes a date for the trial and gives directions to prepare you.
You may be able to appeal against a wrong decision
- It is more difficult in small claims. You must show that the hearing was improperly conducted or that the decision contained an error in law.
Judgment in debt claims is noted on the Register of County Court Judgments
- Your credit rating will be affected unless you pay in full within a month, send proof of payment to the court and pay the fee to remove the entry from the register.
- If you pay after one month, you can get the entry marked as 'satisfied' but it will still appear on the register for six years.
- Payments are noted against the entry. Once you have paid in full, you can pay the court a fee to delete the entry (if you have paid within a month).
The directors and officers of the company are responsible for complying with the judgment
- Non-compliance with a judgment is grounds for winding up the company, if the claim exceeds £750.
6. Criminal proceedings
As well as being sued, the company and its officers can face criminal prosecution
You can be prosecuted under:
- Health and safety legislation. For example, if your business activities endanger public health.
- Consumer safety legislation. For example, selling unsafe goods.
- Licensing laws. For example, selling alcohol from unlicensed premises.
- The Companies and Insolvency Acts. For example, failing to keep proper accounting records.
Conviction can have serious repercussions
- For example, for offences connected with the Companies Act, directors can be disqualified from acting as directors for up to 15 years.
You must pay the costs of defending yourself
- You may be able to reclaim these costs (but not any fines paid) from the company.
- Directors and officers liability insurance is available to cover this risk.
- Legal Aid is only available to individuals, not to companies. To qualify you must fall within strict income and capital limits.
- Costs are relatively low in the magistrates court but can be very high in Crown Court fraud cases.
7. Alternative dispute resolution
Alternative dispute resolution can be quicker and cheaper than court proceedings
- It is also more likely to preserve any future relationship between you and your customers or suppliers.
The main attraction of this approach is the flexibility it provides
- There are a number of different methods of resolving disagreements without resorting to litigation.
- You can agree how formal the procedure should be and who should act as the arbitrator or mediator. In this way, you can control costs.
- The process can be less confrontational than going to court.
One form of dispute resolution, if both parties agree, is arbitration
- This involves using a professional arbitrator to resolve the dispute. You can make the arbitrator's decision legally binding.
- In commercial disputes, arbitration is rarely used for claims below £20,000 due to the costs involved.
- The main exception is 'paper arbitration' (where the arbitrator's decision is based on written evidence that both parties have submitted). This can be used for claims as small as £2,000.
An alternative to arbitration is mediation
- Using mediation, a qualified mediator helps the two sides negotiate their own agreement.
- If a satisfactory agreement is reached, the two sides can agree for it to be made legally binding.
- Mediation can be used for claims of any size. It is less formal, cheaper, and under the parties' control as the mediator assists the parties to reach their own decision.
- Find out about any legal helplines offered by your local Enterprise Agency, Local Enterprise Partnership or trade association.
- Find a solicitor through the Law Society.
- Find a mediator or arbitrator through the Chartered Institute of Arbitrators (020 7421 7444).
- Find a local civil mediation provider registered with the Civil Mediation Council.
The law is complex. This factsheet reflects our understanding of the basic legal position as known at the last update. Obtain legal advice on your own specific circumstances and check whether any relevant rules have changed.
"Make sure you ask your lawyer to give you clear written estimates of costs of going to court, and get regular updates." - Andrew Corke, Lester Aldridge Fast Track solicitors
"The general rule on recoverable costs is that they must be proportionate to the claim." - David Greene, Edwin Coe solicitors