Communication is key. I’ll drink to that…

By: Mark Hook

Date: 6 August 2009

Poor communication is a common criticism employees have about the businesses they work for... Poor communication is a common criticism employees have about the businesses they work for.  This is dangerous as it can lead to misunderstandings, poor performance, low morale and wasted time. More seriously, poor communication could mean you breach employees’ rights and break the law.  Keep on the right side of the law by explaining clearly how tasks should be carried out, and make systems easy to use. Providing feedback, support and further training, if necessary can also help motivate and improve employee’s performance.  A few other key points to consider: 

  • Structure your communications carefully. Explain the purpose of the communication and present your ideas in order of importance.
  • Use language your audience understands. The best way to achieve this is through simple, direct words and short sentences.
  • Be approachable. If employees are scared to talk to you problems may reach crisis point before you know they exist.
  • Include employees. Ask them for their thoughts and ideas on all aspects of your business.
  • Accept when you have made mistakes offer an apology and take steps to rectify it.
  • Listen more than you talk and act on the feedback you receive. 

Finally, and perhaps most importantly use social events to break down barriers within the company. A drink together in the pub is often the simplest solution to warding off communication problems!

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