How to make an insurance claim
- 1 Ensure that employees inform you as soon as possible of any breakages, accidents, thefts, legal action against you or other potential claims.
- 2 Check whether the loss is covered by your insurance policy and that you were complying with any conditions (eg appropriate security measures).
- 3 Consider whether it is worth claiming, or if the excess you have to pay and the potential increase in renewal premiums outweigh the benefits of claiming.
- 4 Notify your insurer immediately; ensure that any losses resulting from crime are reported to the police as well.
- 5 Ask what action you are required to take to minimise further loss; ensure that the insurer approves any action you plan (eg emergency repairs).
- 6 Keep records of the claim (eg photographs of the damage or loss), initial notification and subsequent communications.
- 7 Collect all the information required, typically for completion of a claim form; take advice from the insurer or your insurance broker if necessary.
- 8 Be ready to get estimates for any repairs, or to be visited by the insurer's loss adjuster who will assess the loss.
- 9 Claim for the full scale of your loss for example, emergency cleaning, repairs, replacements and loss of business (if covered).
- 10 Submit the claim and ask for an estimate of how long the claim process will take; agree a timetable.
- 11 Be prepared to negotiate your claim; consider appointing your own loss adjuster for large, complex claims whose value is disputed by the insurer.
- 12 Progress your claim as quickly as possible by providing information whenever required; consider negotiating interim payments if necessary.
- 13 Review your claims experience to identify any changes needed to your insurance cover and procedures (eg record-keeping).
- notify your insurer immediately
- provide accurate information as quickly as possible
- actively progress your claim
- underinsure, or invalidate your insurance by failing to comply with any conditions
- make uneconomic claims, or claims where you are not covered
- make repairs or take other actions without the insurer's approval
- underestimate the full costs of any loss you suffer