Do you work in a civilised environment? Surrounded by an atmosphere of sweetness and light, with cheerful colleagues merrily pulling together to achieve the organisation’s aims? Does everyone share tea-making - and often offer you a biscuit? Thought not.
You’re not alone. Conflict at work is a big problem and there is now a plethora of legislation and procedures designed to prevent it. And as a recent article in the British Medical Journal pointed out, rudeness at work can be a major problem. They cite an incident on board a Northwest Airlines flight last year where the pilot and co-pilot became involved in a heated argument, “lost situational awareness” and overshot the airport by 150 miles. A member of the cabin crew had to bring them back to earth (almost literally).
According to the BMJ, disputes between health staff are commonplace. That worries me more. Aircraft have autopilots and, ahem, cabin crew, to point out when the pilot has lost the plot (or the plane). If the surgeon removing my ingrowing toenail is in a strop, who will stop him from whipping off another part of my anatomy by mistake? The BMJ survey reported that “disagreements” between nurses and surgeons were reported by 63 per cent of respondents.
According to research, being the victim of rudeness can impair your cognitive skills. If someone is rude to you at work or you witness insults being traded you are more likely to make mistakes, says study author Rhona Flin. In most workplaces, the consequences of a loss of concentration might not be so dramatic, but it can still present a problem.
Workplaces have become, on the surface, more informal environments yet the type of conduct that is acceptable is much more restricted. Just think about how we all love “Life on Mars” and “Ashes to Ashes”. Man or woman, who doesn’t secretly want to be Gene Hunt for a day? Try it – you’ll get “grieved” to Kingdom Come. We often see cases where a client complains of unacceptable behaviour, be it sexist, racist, homophobic or just cruel, which is then dismissed by the perpetrator as “banter”, “having a laugh”, with the victim further made miserable by accusations they “can’t take a joke”. It’s not on. So where is the dividing line between what’s acceptable and what’s not? You can’t draw it so easily.
Maybe rudeness at work has had a more dramatic effect. Here in the City, dealing rooms are notorious for being high-pressure, stressed and obnoxious environments. Perhaps if they had all been well behaved and courteous to each other they wouldn’t have caused the biggest recession since the 1930s? Just a thought.

What’s a hard day at work for you? As employees now launch tribunal cases because they ‘weren’t offered a seat at the right table in the canteen’, the Law Donut takes a look at the – real – world of employment.
A shooting, a strangling, a drugs ring, a fight, a hold-up and “nipple issues” with a Mafioso - even in the leafy enclaves of LawDonut HQ, our oh-so-refined editors, lawyers, and mentors produced a range of ‘workplace incidents’ to stun a tribunal in ten seconds.
So if you’re bored by a whingeing worker, or facing a conduct dispute that’s a little tiresome, our new series should cheer you up. Find a new post here every couple of days, as well as expert pronouncements from our renowned bloggers and writers that show you what the victim – or the law - did next. The first post in our series is right below.
Mentor-health problems
The Prince’s Trust mentor writes….
One of my oldest friends, who is staying with me, has done annoyingly well as a tycoon. Needless to say, he’s rather competitive. So this morning, breakfast table conversation turned briefly to employment law as he and I shared (ie scrabbled for supremacy about) our managerial war stories.
I work with young people’s businesses now, but I kicked off with a few tales from my salad days as a restaurant manager. One of the high points was a phone call from the Metropolitan Police, wanting to discuss a former chef of ours, who had, they explained, been convicted of drug smuggling while on the job. The police needed to check how much I’d paid him so they could calculate how much illegal income they could seize.
At the time it was a fairly uncomfortable situation, but in hindsight it wasn’t a big deal. After all, the chef was by then an ex-employee, and in the restaurant trade this sort of thing isn’t that far out of the ordinary. Anyway, he was a good cook: well, his sauces were very more-ish.
My friend rose to the bait. He ran a far larger business, but he too had been on the receiving end of personal calls from the police. One of his employees was a junkie, in whom the boys in blue had a keen interest. Somewhat to my mate’s indignation, the employee had used his company car in a heist (then sold it for cash). Well, it showed initiative, I pointed out infuriatingly.
But my mate won. The prize for “HR Minefield of the Decade” went to one of his lady executives, who had decided to become a man. Advised to make lifestyle changes before the op, she asked to use the men’s toilets. By that stage, her female colleagues weren’t happy with her continuing to use the Ladies’. But the male staff were less than thrilled at the prospect of her hauling up her tights in the urinals.
It’s the sort of situation that could turn seriously tricky. The sex-changing employee might claim discrimination, while, whether she chose the male or female toilets, there was a good chance that other employees’ discomfort might turn into formal grievances. In the event, common sense prevailed. She would use the male facilities, but only after checking they were empty.
This much I know: the business owner writes:
What all our stories had in common was the sheer unpredictability of managing employees. Neither of us expected our employees to get involved with drugs or have a sex–change, I guess, the lesson is that you do need to be ready to cope with the consequences, whatever happens. And avoid ‘Dish of the Day’ in small restaurants.